Luminique has been meticulously designed and developed by experienced cosmetic dentists in London, making it the world's most technologically advanced teeth whitening system. Rest assured that Luminique prioritises safety, and it is completely safe for your teeth and mouth. Our comprehensive approach to product safety ensures that it does not cause any damage to your teeth, gums or oral health.

Luminique is a highly effective teeth whitening treatment, which unlike many over-the-counter products, delivers remarkable results. Our uniquely designed mouthpiece combined with the power of hydrogen peroxide and PAP+ guarantees a noticeable whitening effect.

PAP+ is our unique whitening formulation, which includes the active ingredient PAP (phthalimidoperoxycaproic acid) at its core. This exclusive formula has undergone thorough clinical testing, and through that testing process, shown its ability to be gentle on teeth and gums and minimise sensitivity, all while effectively brightening teeth.

Hydrogen peroxide is a safe and effective chemical compound specially formulated to brighten your teeth. Our teeth whitening system uses hydrogen peroxide to gently bleach your teeth without harming your mouth or gums, and lift away stubborn stains and discoloration without compromising the overall health of your teeth.

Luminique is the only dentist designed oral healthcare brand. Our mouthpiece is exceptionally comfortable and includes cutting-edge 32 LED lighting technology. We have a unique proprietary for our gels and teeth whitening pen to ensure that when you choose Luminique it enhances the whitening process. In addition, Luminique's founders also bring with them a wealth of experience from working with thousands of patients throughout their careers. This expertise enables us to have a deep understanding of what is required to effectively whiten teeth, and ensure that our whitening kits deliver optimal results. As a result, when you choose Luminique, you are selecting a product that is not only desgined by dental professionals with extensive experience, but that also delivers comfort, innovation, and state-of-the-art lighting technology.

While the natural teeth can undergo whitening, it's important to note that crowns, bridges, dentures, or implants that you may have will not whiten as a result of the whitening process. The whitening agents primarily target natural tooth structure and therefore the colour of these restorations remain unchanged.

Sharing the kit with someone else is not safe. If you do, there's a risk of transferring bacteria between the people sharing the kit, which can increase the likelihood of infections and other oral health issues. Each person interested in whitening their teeth with Luminique should have their own dedicated kit.

Absolutely! We take pride in offering a vegan and cruelty-free product, ensuring no harm to animal in our development and testing processes. Our commitment extends to using recyclable paper products and plastics in our kits, contributing to the fight against climate change. As a sustainable and environmentally conscious company, caring for the environment is integral to our ethos, aligning with our dedication to delivering oral health responsibly.

If your order is currently showing as "Unfulfilled", don't worry - it simply means that we have successfully received your order, and it is in the process of being picked and packed by our dedicated warehouse team. As soon as your order is shipped, we will send you a shipping confirmation email containing your tracking information, and your order status will be updated to "Fulfilled".

In the unfortunate event that you entered the wrong address while placing your order, don't worry, just reach out to us about it via the contact us page. We will make every effort to assist you, but please keep in mind that if your order has already been processed by our warehouse or shipped, we might not be able to change where it is going. Please see below for more information on what happens if an order is undeliverable or lost in transit.

In the rare event that your Luminique parcel goes missing during transit, we understand the concern it may cause, and advise you to reach out to the courier responsible for the delivery as they might have additional information that hasn't been reflected in your tracking link. It's also best to bear in mind that all shipping timeframes operate on business days - so weekends and public holidays don't count in any timeframe given.

If your delivery exceeds the expected shipping timeframe, then again we recommend contacting the courier responsible for making the delivery.

If you are not at your delivery address when delivery is attempted, then we will attempt to deliver it to the same address three further times. If all of these attempts are unsuccessful then the parcel will be returned to our warehouse. After it is returned to our warehouse we can still send it back out to you, but you will need to bear the cost of shipping.

If parcel tracking indicates that your parcel has been delivered, but you haven't received it, we completely understand the concern. In such cases, as a first step we recommend conducting a thorough search around your property, including checking all entrances and even around the garage, etc. as sometimes packages may be left somewhere discreet to prevent theft or damage. It's also a good idea to check with housemates and neighbours as they might have received the package on your behalf. If despite this the package is still not found, next we suggest contacting the carrier responsible for the delivery or your local depot for further assistance, as they may have extra information that will help you track it down. If you're still unable to find your package after talking to the courier however, please don't hesitate to get in touch with Luminique directly via our contact us page. We'll do our very best to help you trace the missing parcel, however, we must emphasise that we cannot be held responsible for lost or stolen parcels, and as a result, we may not be able to offer refunds for such cases or send replacements.

If your product arrives damaged, we understand your disappointment. We strive to ensure that all our products are well-packaged and protected during transit - however, the unexpected can happen sometimes. If you find that your package has been damaged during transit, please notify us within 2 days of delivery using our contact us page. We also ask that you include clear photos of everything you have received, along with images of the condition of the parcel and the damaged items. Rest assured that our team will thoroughly inspect the damaged package when we get it back, and if deemed appropriate, we may replace the damaged items for you.

We take pride in our efficient order processing system, which is designed to ensure prompt delivery. However, in order to achieve the quick delivery times that many customers are looking for, a sacrifice that we have to make is that we cannot simply guarantee that orders will be able to be edited or cancelled once they are placed. However, that doesn't mean that we won't try, or that you can't request them - so if you would like any changes or wish to cancel your order, please feel free to get in touch via our contact us page.

Absolutely! We also understand that customers might want to review their history of previous orders, so we made it easy to do so. To access your order and subscription history, simply log in to your Luminique account at any time.

We know that questions, or especially issues around payment or billing can be really frustrating - but we're here to help you troubleshoot or get the answers you need, don't worry. We also understand that everyone's individual circumstances are different when it comes to matters like these, so to accommodate that and respect your privacy and the security of your data too, we deal with all billing and payments questions or issues on a case-by-case basis. To raise a billing or payments issue with our team or to ask us a question, please use our contact us page.